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Privacy Policy

Effective Date: 01/02/2025

Wellness Bay Health ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, including through SMS communications.

1. Information We Collect

We may collect the following personal information:

  • Name, email, phone number, and other contact details.

  • Medical history and appointment details provided by you.

  • Communications you send to us, including SMS messages.

2. How We Use Your Information

We use your personal data for:

  • Scheduling and confirming appointments.

  • Sending health-related reminders and updates.

  • Notifying you about practice changes and service updates.

  • Marketing and promotional purposes (only with consent).

3. SMS Communication Policy

By providing your phone number, you consent to receive SMS messages from Wellness Bay Health, including:

  • Appointment reminders and confirmations

  • Health-related updates and patient care information

  • Important practice notifications

Message Frequency: Varies by patient engagement.
Fees: Standard message and data rates may apply.
Opt-Out: You may opt out of SMS at any time by replying STOP to any message. You may also reply HELP for assistance.

4. Sharing of Information

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

5. Data Security

We take reasonable security measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security of your information.

6. Your Rights & Choices

You have the right to:

  • Request access to your personal data.

  • Request corrections to inaccurate data.

  • Opt out of SMS communications at any time.

7. Contact Us

If you have any questions about this Privacy Policy or need to update your communication preferences, contact us at:
📧 Email: admin@wellnessbayhealth.com
📞 Phone: 512.588.7008

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Terms & Conditions

SMS Communication Terms

MS Terms of Service

 

1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from Wellness Bay, messages may be received related to the following :
Appointment reminders: 

Hello, this is a reminder of your upcoming appointment with Dr. [Al Darawsha] at [Wellness Bay Primary Care] on [01/02/2025] at [01:00pm]. Reply STOP to opt out of SMS messaging at any time.


Follow-up messages:

✅ Appointment Follow-up:
"Hello [Patient's First Name], this is Wellness Bay. We hope you're feeling well after your visit. If you have any concerns, reply to this message or call us at 512-588-7008. Thank you!"

✅ Lab/Test Results Follow-up:
"Hi [Patient's First Name], your lab results from your recent visit at Wellness Bay are available. Please check your patient portal or call us at 512-588-7008 for further discussion."

✅ Medication Refill Reminder:
"Reminder: If you need a refill on your medication prescribed by Wellness Bay, please request it through your pharmacy or call us at 512-588-7008."

✅ Preventive Care Reminder:
"Hi [Patient's First Name], it’s time for your annual wellness visit! Staying on top of your health is important. Call us at 512-588-7008 to schedule your appointment."

✅ Chronic Condition Follow-up:
"Hi [Patient's First Name], this is Wellness Bay. Just checking in—how have you been feeling since your last visit? If you need any assistance, reply to this message or call us at 512-588-7008."


Billing inquiries

✅ Payment Reminder:
"Reminder: Your outstanding balance of [$Amount] is due on [Due Date]. Please visit [Payment Portal Link] or call 512-588-7008 to make a payment. Thank you!"

✅ Insurance Update Request:
"Hi [Patient's First Name], we need updated insurance details to process your visit at Wellness Bay. Please call us at 512-588-7008 or visit our office at your earliest convenience."

✅ Billing Statement Notification:
"Your new billing statement is available. To review your balance and payment options, visit [Payment Portal Link] or call 512-588-7008."

✅ Payment Confirmation:
"Thank you for your payment of [$Amount] to Wellness Bay. If you have any questions, call 512-588-7008. Have a great day!"

✅ Missed Payment Alert:
"Hi [Patient's First Name], we noticed a missed payment for your recent visit at Wellness Bay. Please call 512-588-7008 to discuss your options."



3 Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages at https://www.wellnessbayhealth.com/privacy-policy
Message frequency may vary


By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Wellness Bay Health. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.wellnessbayhealth.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

Message Frequency: Messages are sent as needed, depending on patient engagement.
Fees: Standard message and data rates may apply. Wellness Bay Health is not responsible for carrier charges.
No Guarantee of Delivery: SMS delivery depends on your phone carrier, and we are not responsible for undelivered messages.

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